Here is the log of a chat with startlogic representative. After closing my account without informing me, I had to call them numerous times to open it again. They didn’t even know what was the problem and kept insisting on forcing me to delete my couple of media files. I don’t see any reason to erase the representative’s name. There are spelling mistakes and i didn’t correct them. This is the exact conversation. See for yourself how lame is the startlogic’s service and their TOS. If you don’t wanna read the whole text, here is the summary:

Storage is not unlimited, it is actually 25MB

 

Here is the log:

Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting.
To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the
beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your
account now to set it up. Thank you. Please hold for the next available operator to respond.
You are now chatting with ‘Jordan N’
Jordan N: hello o***, how can I help you today?
o***: hello
o***: i have an account from startlogic
o***: i got a n email today
o***: ACTION REQUIRED IMMEDIATELY. PLEASE REVIEW THIS NOTICE CAREFULLY.
Jordan N: what is your username sir?
o***: tu*****t
Jordan N: give me one moment, while I pull up your account
Jordan N: so, o***, what did the email say?
o***: it said i have violated terms
o***: by hosting files
Jordan N: let me take a look into it, one moment
o***: ok
Jordan N: ok I would need to get you over to our tech support team, one moment
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with ‘Reena Lawson’
Reena Lawson: Hi o***. My Name is Reena, how are you today?
o***: fine thanks
o***: have read the messages between Jordan N and me?
Reena Lawson: I apologize for any inconvenience this has caused you.
Reena Lawson: To protect your account from unauthorized changes, can you please verify for me the answer to
the Security Question:
Reena Lawson: What is your mother’s maiden name?
o***: p****
Reena Lawson: The answer for the Security Question you have provided is incorrect.
o***: hmm
o***: e*****
o***: perhaps
Reena Lawson: Thank you for the authentication.
Reena Lawson: I have checked your account and we have not sent any email regarding violation.
Reena Lawson: Did you receive my last message?
o***: yes
o***: StartLogic Terms of Service Violation — Action Required … Fri, February 19, 2010 6:00:22 PM From:
StartLogic … Add to Contacts To: o***********@yahoo.com
o***: here is the header of e-mail
Reena Lawson: I apologize for the inaccurate information. Please we have sent the TOS email.
Reena Lawson: May I place you on hold while I look into this for you? I should have some more information
regarding your issue in 4-5 minutes.
o***: ok
Reena Lawson: I appreciate your patience. I am researching on the issue but I will return in 4-5 minutes with
some more information.
Reena Lawson: Thank you for holding.
o***: yes
Reena Lawson: I have checked your account and noticed that you have uploaded the music storage files which
exceeds more then 25 MB.
o***: yes?
Reena Lawson: We are the shared hosting service providers. This is effecting to other customers website.

Reena Lawson: Please delete the unwanted files.
o***: i am sorry, but this is my websie and those files are not just ftp files, i share those files with other users
on internet
Reena Lawson: If you are using your Web hosting account as a repository for storing music, movies, videos or
pictures of any kind, your account is in violation of our Terms of Service. Please understand that we’re not making
any statement as to the legality of the files; this type of file storage is simply not what our hosting accounts are
intended for.
o***: i never thought a file-sharing script would be necessary to share some of my files with my colleagues.
o***: if i open a sharing website to use with my friends (i.e zshare or rapidshare) it would mean i have a
website, and thats not relead to repository
Reena Lawson: For more information, please review the “Bandwidth and Disk Usage” section of our Terms of
Service:
Reena Lawson: http://www.startlogic.com/legal/index.bml .
o***: i already read it
o***: Hosting space is intended for normal use only, and is limited to Web files, active e-mail and content of the
hosted Web sites, not for storage (whether of media, e-mails, or other data).
o***: “content of the hosted Web sites”
o***: do i really have to make it a complicated script to listen to some of my music online?
Reena Lawson: I apologize for any inconvenience this has caused you.
o***: i’m sorry but your apologize is not an answer to my question
o***: we are talking about stuffing media files to ftp server or creating a online music player website
Reena Lawson: o***, it is not possible to change the policies.
Reena Lawson: I can understand your frustration.
o***: what i understand from TOS is this. if a user stuff lots of media files, it is a violation. and if a website has
lots of media files as content it is o.k
o***: am i rgiht?
o***: am i right?
Reena Lawson: We apologize for any inconvenience this may cause you. We certainly do not want to lose you as
a custo***, but we must consider the needs of all customers on our shared hosting platform. Our Terms of
Service are in place to ensure the optimum performance of all accounts on our platform.
o***: again you are not answering me Ms. Reena
Reena Lawson: No, it is not allowed to store or share the media files on our server. If you are storing the media
files it should be within 25 MB.
o***: and yet you advertise your hosting plan as unlimited hosting
o***: for html and php files
Reena Lawson: Yes.
o***: i have only a month to renew my account
o***: and most of those files were there since 2007
o***: anyways
o***: i dont see any 25mb limit on TOS
Reena Lawson: Since you one of our long standing customer, please maintain the music files within 25 MB.
Reena Lawson: Is there anything else I can assist you with today?
o***: i see
o***: no
o***: have a nice evening
Reena Lawson: Could you please let me know whether you have access to the account contact email address:
o*************@yahoo.com?
o***: i do have access
Reena Lawson: Thank you for chatting with us. Please feel free to contact us at any time. We are available
24×7.
Chat session has been terminated by the site operator.

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